[Resolved] OneAssist Consumer Solutions — Frequent change in delivery date of my repaired Handset | |||
On 23/11/16 I got an e-mail that we have received your damaged device and signed documents and asked for my bank details along with my courier receipt so that they can refund my courier charges, on the very next day I have provided all the details they asked along with the courier receipt.I have paid the excess deductible amount on 1/12/16. On 20th of December 2016 I got a call from authorized service center that my handset is repaired but when I called oneassist they gave me the due date of 30/12/16 and on 31/12/16 I again got an email from oneassist stating that With reference to your Service Request number ******9, we wish to inform you that your device has been repaired. The delivery team will soon get in touch with you to deliver your repaired device.I had a telephonic conversation also from oneassist there after that sir we are sending your handset through blue dart couriers. But till now I have not recieved my handset and they are saying that the due date is changed again to 20/1/17. I don't know why the due date is changed after they on their own called me for the address confirmation so that they can send me my handset. I really can't understand why the due date of an already repaired handset is changing continuously.Now when I am calling to oneassist customer care asking them the reason they are putting me on long holds of more than 10 minutes without providing me any proper answer. Neither I have got my courier refunds nor I have got any positive response from oneassist. Was this information helpful? | |||
Apr 23, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jan 23, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Mishra, Greetings from OneAssist...! We deeply regret the inconvenience caused at your end, please be assured that all necessary steps would be taken at our end to ensure that such incidents are not repeated. We will arrange a call back for you with a proper update on the Handset Delivery date. Regards Team OneAssist Verified Support Feb 01, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Mishra, Greetings from OneAssist...! We apologise for the delay in providing you with a resolution. Our team is already working on your case and will get back to you with a estimated date of delivery. Should you require any further assistance, please write to us at [protected]@oneassist.in or call[protected] /[protected] Regards Team OneAssist Verified Support Mar 22, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Mishra, Greetings from OneAssist...! We apologise for the delay in providing you with a resolution. Our team has called you and you have confirmed that the handset is delivered to you last month. Should you require any further assistance, please write to us at [protected]@oneassist.in or call[protected] /[protected] Regards Team OneAssist | |||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
I got Mi plan for my phone now after my phone was damaged no response from one assit and no information on insurance more than 3months follow up I'm fed up on this. We cannot get service for the insurance company they never say all these while they update for Insurance. Now I have paid money for no use