[Resolved] OneAssist Consumer Solutions — I don't want continue membership

Sukhchain s Bhagrath

from Adampur, Punjab

Address:	143101
Website:	Oneassist.in

My is membership id: [protected] i don't want continue membership i already complaint about that to cancel my subscription they told me its not stopping they deduct my balance on my credit card number last digit 4803 hdfc bank my name sukhchain singh bhagrath and they irritation me last few days. My contact number [protected] and also registered number my register email id [protected]@gmail.com

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May 29, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer, It's sad to see you leave. Your refund has been processed by us. Your service request no - 3078156. Now, you should check with your bank. Do let us know if you have any query - Riddhi (Team OneAssist)

Apr 19, 2018

Updated by Sukhchain s Bhagrath When will i get my refund i already told i don't want continue membership so why deduct my money i want it immigrated

Apr 20, 2018

Updated by Sukhchain s Bhagrath I already complaint against membership to cancel so why they deduct my money i am going to court for that today very bad service

Apr 22, 2018

Updated by Sukhchain s Bhagrath Refund my amount immediately otherwise I'll take legel action for you
I don't interested to this offer, without intimation you are receiving a amount of Rs.1899 with my HDFC CREDIT CARD, I told ONE ASSIST team, this is illegal, without my knowledge how can you debit by credit card. I complaint HDFC CREDIT CARD department also pls revert that amount immediately, other wise I'll take a legal action on ONE ASSIST team, I inform in your team also on 17.04.2018 and today 22.04.2018, There was no msgs or mail from OneAssist team about my plan deactivation & they deducted automatically 1899rs from my HDFC Credit card without my knowledge

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Dear Customer,

We infer that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide us with your name as mentioned in the card account, contact number as updated in the card account and latest contact number, email address as updated in the card account to [protected]@hdfcbank.com and we shall assist you.

-Manoj
HDFC Bank Customer Assistance