OneAssist Consumer Solutions — iphone 7 - insurance replacement not received

Address:	Ahmedabad, Gujarat
Website:	one assist consumer

We had got our i phone 7 insured vide order no 129560 and paid rs 4999/- as insurance fees. On 19/08/2017 my phone got accidentally damaged and we approached and provided all details and shocked to receive mail as reason exclusion 13-phone not being used by me - which is totally incorrect.

We wish to state that phone is never parted in life for more than 1 minute just for fun or read some chat, so such excuses is surprising