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[Resolved]  OneAssist Consumer Solutions — insurance for apple iphone 8

We bought insurance for IPhone 8 covering Liquid damage, accidental damage & Theft.
1)While selling they say one call away but now when it is time to provide service they ask for all irrelevant documents which r already produced & submitted during purchase. It took us 7 to 9 days to do the required procedure.
2) after submission they took our phone & gave us replacement as promised, but after 2 days they say the insurance cannot b claimed as Bill is in the name of company & user is not related to the company whereas the user is wife of proprietor of the company.
3) when I purchased these product from Apptronix they were given the same document still the problem continues & IMEI on both bill & insurance remains same. So the insurance is for product or user based. Basically they r not providing the service for wat v paid them 8k+ & making fool out o[censored]s. Their executive on call centre speak wastes lot of time & r of no help at all
These company should b considered as fraud.
Service is - 4243704
Need lawyer to sue these company
Complaint marked as Resolved 2019-07-20 17:43:58

Complaint Status


[Jun 01, 2019] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
OneAssist Consumer Solutions Customer Care's response Jun 04, 2019
Dear Ruchita,

Greetings from OneAssist...

We regret for any inconvenience caused to you.

We have forwarded your details to our team and they shall call you within 24 hours.

We appreciate your patience in the interim.

Regards

Team OneAssist
Verified Support
OneAssist Consumer Solutions Customer Care's response Jun 04, 2019
Dear Ruchita,

Greetings from OneAssist...

We regret for any inconvenience caused to you.

As per the telephonic conversation, we are working on your case and shall get back to you with a resolution.

We appreciate your patience in the interim.

Regards

Team OneAssist
Verified Support
OneAssist Consumer Solutions Customer Care's response Jun 06, 2019
Dear Ruchita,

Greetings from OneAssist...

We regret for any inconvenience caused to you.

We tried representing your case to the Insurance company however, they have rejected the claim. In this case, we would request you to get the mobile repaired from the Authorized Service Center and provide us with the Job sheet. This will help you to get the next claim in case the phone gets damaged again.

Should you have further queries, please email us at [protected]@oneassistin.

Regards

Team OneAssist
Updated by [email protected] Jun 10, 2019
please refund the amount paid for service along with interest if you cannot provide the service promised.
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    +91 80 8033 3333 [Customer Service]
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    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059