[Resolved] OneAssist Consumer Solutions — mobile insurance mobile assist plan | |||
One assist, leave helping your customers they qualify in manipulating and cheating them. I was having an insurance of my mobile i. E iphone 7. Plan - prolong for mobile 60k to 80k. Membership id : [protected]. Relationship number : 1707951 I recently got my device damaged on 15 september and after confirming from apple's service center that it was liquid damage my father called for liquid damage claim in one assist. I only asked my father to talk to the company because i thought he could handle these people better. As me and my father live in different towns he was unaware about how my cell phone got liquid damage. While talking to one of the company's person he made that clear that he is not so sure about how and when it got damaged. But the person on the line was reluctant, over smart and manipulative enough to put the date of 8 september on my claim whereas my father kept telling her that "he dont know". After putting the date as 8 september she told my father about their 48 hours rule. My father tried to make her understand again and then eventually we filed for the claim on 16th i. E. Within 48 hours. But we got rejected for not filing it under 48 hours. What kind of fraudalent company is this? Cheating people is never going to be okay. I want my claim to be approved. Was this information helpful? | |||
Oct 21, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Sep 19, 2017 OneAssist Consumer Solutions Customer Care's response Dear Nayana, Greetings from OneAssist...! We are sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they will get in touch with you shortly for the same. We appreciate your patience in the interim. Regards Deepali Team OneAssist | |||
Add a Comment | |||
77%
Complaints
4066
Pending
140
Resolved
3095
+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Post your Comment