Oneassist Consumer Solutions — mobile protection

 
1 Review
India
 [email protected] on Apr 11, 2019
I had taken a mobile protection plan and the mobile got damaged. I raised a claim after 4 days due to a death.. Now claim is rejected bcos the claim is 4 days old.. No humanity.. While giving the inurance plan they were behid the money now when it is coming to giving insurance they ask many things.. Just o stop giving money

Complete cheating of individuals... Hard earned money

No humanity

Complaint Status


[Apr 11, 2019] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
OneAssist Consumer Solutions Customer Care's response, Apr 15, 2019
Dear Arun,

Greetings from OneAssist!!!

We understand your concern however, as per the Terms & Conditions laid down by the Insurance company one needs to inform the handset damage within 48 hours to us. Because this was done more than 48 hours later, the insurance company has rejected your claim.

We are sorry but we won't be able to help you in this matter. We request you to get your phone repaired from an Authorised Service centre and provide us with the Invoice.

Hope this answers your query.

Regards

Team OneAssist
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    Customer satisfaction rating
    82%
    Complaints
    3029
    Pending
    113
    Resolved
    2447
    phone
    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
    location
    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
    Oneassist Consumer Solutions - mobile protection