[Resolved] OneAssist Consumer Solutions — Insurance Claim of Iphone 6S | |||||
I had purchased an insurance policy with One assist on 4th June 2016 amounting to Rs. 4, 599/- for my Iphone 6S with the plan " MA Total Protection Plan 50, 001 to 62, 000" with validity upto 3rd June, 2017 vide Invoice No. DELP-1603-RI-0051. My Iphone fell on the ground & broke. I had lodged a complain on 6th Dec 2016. I had submitted all the documents with the company & on 12th Dec, 2016 my Iphone was collected by One Assist Executive. I have not been provided with a back-up handset. The last status shared with me was on 15th Dec, 2016 that my claim is pending with Insurance Company for approval. Till date, no status has been updated. I have been following up with Customer Care but no response has been provided. They don't have any update. At the time of selling the insurance I was promised that the claim will be processed within 7 to 10 working days but its been more than a month now. No updates, Unprofessional Behaviour.I do not have my phone since 12th Dec, 2016. I want my Iphone to be replaced asap. I have already waited for more than 30 days. Was this information helpful? | |||||
Feb 11, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jan 09, 2017 OneAssist Consumer Solutions Customer Care's response Dear Aditi, Greeting from OneAssist...! We deeply regret for the inconvenience caused to you & appreciate your patience. We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Team OneAssist | |||||
 1 Comment | |||||
Comments
Hello I have account in icici bank. On 03 jan 1799 rs directly debited from my account. Now tell me how to refund those back.i didn't had done any transaction on that day. pleae deactivate my account from one assist and refund my money back
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