Show menu
Close
FAQ FAQ Categories Categories Sign in Sign in
Close
ADVERTISEMENT

[Resolved]  OneAssist Consumer Solutions — money is been debited from my credit card without my consent

Hello sir,
I received sms from indusind bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.
This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and company should not be doing this without members permission.

Please deactivate and refund my money asap
Date of incident : 21:29. 31 jan 2019
Indusind card no. Xx1001
Oneassist member id : 6205361
ADVERTISEMENT
Complaint marked as Resolved Mar 10, 2019

Complaint Status


[Feb 01, 2019] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
OneAssist Consumer Solutions Customer Care's response Feb 04, 2019 Dear Rajesh,

We're sorry for the unpleasant experience you had. We have forwarded your case to the concerned team, they will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.
Verified Support
OneAssist Consumer Solutions Customer Care's response Feb 05, 2019 Dear Rajesh,

Greetings from OneAssist!

Please be informed, Your membership cancellation is processed vide service request number 3950110. Your membership was downgraded, Your amount 900/- which has already been credited in your bank account. Remaining amount 999/- will be credited in your account within 5 to 7 working days. This information is also sent through email, request you to refer the same.

Regards,

Devendra,

OneAssist, Social Media Team.
Complaint comments  Add a Comment     Updated: ShareTweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    OneAssist Consumer Solutions
    Customer Care Service
    Customer satisfaction rating
    78%
    Complaints
    3723
    Pending
    210
    Resolved
    2846
    OneAssist Consumer Solutions Phone
    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
    OneAssist Consumer Solutions Address
    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
    View Full Information
    ADVERTISEMENT