[Resolved] OneAssist Consumer Solutions — Never got my mobile back submitted for physical damage | |||||
I purchased the oneassist mobile insurance along with my mobile. It covered damages and expenses for my samsung galaxy e5 mobile My phone fell of my hand and the screen got damaged, and on the same day i raised a claim request with one assist and submitted the phone in january 2016. They picked up the phone from my place and after a month asked me to pay rs. 305 as processing fees. Ever since i've been calling them for various reasons but i have not got my mobile back. When they take the claim, they take damaged mobile and never return it back. Was this information helpful? | |||||
May 9, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Feb 20, 2017 OneAssist Consumer Solutions Customer Care's response Dear Customer, We deeply regret for the inconvenience caused to you & appreciate your patience. We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Deepali Team OneAssist Feb 22, 2017 Updated by ajain1234 I know you guys have these kind of framed responses.So attaching a image of login of oneassist portal.It has membership id as well. Verified Support Feb 22, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ankita, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. Our team is already working on your case and you shall get a revert from them shortly. We appreciate your patience in the interim. Regards Deepali Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
as the damaged occured, I handed over the same to Oneassist with all documents required. They took quite long time to return the phone however, Once returned, found sim tray was missing. Its been a month, I have talked to them over phone, I am having all phone recordings. I have written many emails.
I have sent one final email on 15th February 2017 as 7 days notice to respond back and take action. However No action from OneAssist.
I have also copied IRDA compaint channel. Received a call from MI India representative but nothing after that.
I have prepared papers for filing a case in Consumer court against MI India and OneAssist and also seeking information from Ombudsman if Oneassist is a legal company to sell insurance in india.
Anyone out of you who can provide a piece of advice would be helpful or anyone else who want to come along while suffering the similar issue is most welcome. You may contact me on sonu.[protected]@gmail.com and we shall file several seperate cases against these neglecting companies.
I will keep updated about the progress time to time here for anyone's help or advice.
Regards,
Sonu Kumar