[Resolved] Oneassist Consumer Solutions — No one answering my calls and not giving me my refund

 
4 Reviews
Mumbai, Mumbai City District, Maharashtra, India
 Pravraj Singh
I have been trying to reach one assist since past 3 days but no one has been answering my calls.plus i have not been given my refund and infact they have taken extra money from me.i have recorded all th calls from your call centre about refund and all and if they do not contact me in next 24 hours i will be filling a case in court against this fraud company. and will file the case in consumer court, GRO, IRDAI and where ever possible...
registered mob no.
[protected]
Complaint marked as Resolved May 10, 2017

Complaint Status


[Apr 03, 2017] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
OneAssist Consumer Solutions Customer Care's response, Apr 03, 2017
Dear Pravraj,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

As per your request, we have already cancelled your plan vide service request No.1883541 & the Refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Team OneAssist
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

you can call me now..
I am using HDFC Diners credit card. OneAssist automatically debited 1299/- Rs from my credit card without any permission. I dont want OneAssist.Please Refund my money back to my account. For 1299 Smart Emi has been auto generated. which is unacceptable.

My Card ending number is 0675.
Mo. [protected]
Email: rajesh.[protected]@gmail.com
OneAssist Consumer Solutions Customer Care's response, Apr 6, 2017
Verified Support

Dear Rajesh,

Greetings from OneAssist...!

As per your request we have cancelled your plan vide service request No.1889624 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards

Deepali

Team OneAssist
I have some problem in my mobile, i contact one assit to repair or replace my mobile, they came and pic my mobile from my residence, in november and still not deliverd my mobile its around 5 months now... whenever i called to custumer care they said plz wait, wait and wait
[protected]
OneAssist Consumer Solutions Customer Care's response, Apr 6, 2017
Verified Support

Dear Sarang,

Greetings from OneAssist..!

We have got an update from our internal department that the handset will be delivered to you by next week. You'll also receive a confirmation call from our team for the same.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

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    Customer satisfaction rating
    83%
    Complaints
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    2550
    phone
    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
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    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
    Oneassist Consumer Solutions - No one answering my calls and not giving me my refund