[Resolved]  OneAssist Consumer Solutions — no response for cancellation of one assist plan

Address:

Gandhinagar, Gujarat

I received a call from icici bank (One assist) in the year 2017 and has just given information about one assist plan after than they activated this plan without my oral or written consent, and on 4.3.2017 i come to know that rs. 1799/- deducted from my icici saving bank account. This year they automatically renewed plan and rs. 1899 deducted from my icici bank account. I don;t need this plan and actually i have not used any services till today.
Above complaint lodged by me through email id and i received phone from customer and informed me that we will not deactivate your account, it will be continued till march, 2019 and we will not give in writing that your plan is deactivated." i don;t want to use this plan so what is the problem to deactivate the plan and to inform accordingly in writing.
Two times my above amount was deducted without concent and now after my request not deactivate my plan. So again company wants to deduct my amount in march 2019 without prior permission?
Kindly deactivate this plan with immediate effect and inform me in writing at the earliest.

One assist relationship no. : 1787066
Plan name : enhanced wa privilege single plan
V. P shukla