[Resolved] OneAssist Consumer Solutions — not able to do fresh claim due to pending closure of previous claim no sr#1641944 | |||
Dear sir/mam, Pls see the below screen shot. My previous claim no sr#1641944 has not been closed since long. Due to this i am not able to generate the new claim as my mobile has been damaged on 16.09.2017 at around 12:00pm. Also it is very unfortunate that oneassist call center executives namely "sneha" & "vandana" informed me that they are not able to send sms upon closure of this previous pending claim. Neither they are able to launch request/complain regarding pending status of my previous complaint no sr#1641944. In this case if i will not be able to upload documents and generate complaint no for fresh claim who mwill be responsible?? Expactation: 1. One assist must inform me immediately through sms on my registered mobile no [protected] through sms/call about closure of above said claim and allow me at least 48 hours time to raise new complaint after closure of previous pending claim. You are requested to immediately address the above concern and ensure my expactation must be fulfilled which i believe (Being 48 hours from sorting out of previous pending claim) is very genuien Regards, Viral shah ([protected]/[protected]) Was this information helpful? | |||
Oct 19, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Sep 18, 2017 OneAssist Consumer Solutions Customer Care's response Dear Viral, Greetings from OneAssist..! We regret for the inconvenience caused to you. As per our records, we can see that the old SR has been closed and a new claim vide Service Request number 2359005 has been raised on 18th September. Request you to upload all the required documents within 15 days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Deepali Team OneAssist | |||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Again this year i have already cancel my plan then also money deducted from my credit card
Greetings from OneAssist...!
We deeply regret for the inconvenience caused to you & appreciate your patience.
We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards,
Deepali
Team OneAssist