[Resolved] OneAssist Consumer Solutions — not able to take claim on my registered phone | |||||
I have taken one assist damage protection plan for my moto g4 plus phone. On 3 rd july i have raised a claim for screen damage they said with in 24 hours claim link will be enabled to upload supporting documents. Till now i am not getting any link whether i have called so many times to there customer support and sent so many mails on happytoassist. Oneassit.in mail id. Every time i am getting same answer that their it team working on this and you have to wait for next 2 days. Now its already 15 days and i am unable to take advantage of my service. Was this information helpful? | |||||
Oct 20, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jul 19, 2017 OneAssist Consumer Solutions Customer Care's response Dear Customer, Greetings from OneAssist..!!! We regret for the inconvenience caused to you. We would request you to call our customer care team on toll free number[protected] and they shall help you with the document upload link. Alternatively, you can share your customer ID with us and we can help you further. Hope this resolves your query. Regards Deepali Team OneAssist Verified Support Jul 27, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ruby, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall connect with you soon on the same. We appreciate your patience in the interim. Regards Brijesh, Team OneAssist Verified Support Jul 27, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ruby, Greetings from OneAssist..! We have shared the status over the call regarding your claim status. We are working on your case, requesting you to allow us some time. Regards, Brijesh Team OneAssist Aug 03, 2017 Updated by varruby How much Time your team will take Mr. Brijesh. Today its completing 1 month when I was raised my claim and till now not getting any solution, just getting a lolipop for wait some time. This is extreme and I cant wait more, I need money equal to phone amount because as per your policy if you guys are unable to repair claimed phone then one assist will provide the cost of phone to customer and I am assuming this is the same case. And today one more interesting thing did with my account from one assist when I am trying to login in to oneassist website it said "We could not find this email id in our records. Please reconfirm your email id.", whether i have successfully logged in earlier and shared the screen print for showing no claim link there. Kindly assist me asap and do the needful. Thank you in advance. Verified Support Aug 23, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ruby, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you & appreciate your patience. We are working on your case and awaiting a resolution from Insurance company . We will keep you posted on any development in your case. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected] Regards Deepali Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Relationship No-901807
Membership No- [protected]
Claim No- 2122996
Kindly provide me solution asap, if not then refund my amount.