[Resolved]  OneAssist Consumer Solutions — not accept my request for claim

Address:Gurgaon, Haryana, 122002
Website:www.oneassist.in

Hi team, one assist is not accepting my complaint as my phone got fell down from my pocket while running, which comes that in accidental damage. So it should ne accept and follow my claim procedure.
What is my advantage where i have paid a big amount of ₹2000 approx for total protection plan. Please discuss with team to accept my claim or refund my balance which i paid for subscription.
The claim no. Which i did complaint is 3052763.
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May 29, 2018
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2018
OneAssist Consumer Solutions Customer Care's response
Dear Customer, You must upload the documents within 15 days. Since you haven't upload the documents, we did not processed your claim request . - Riddhi (Team OneAssist)
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