[Resolved] OneAssist Consumer Solutions — Not Approving My Theft Claim

sachin@545254

from Kharagpur, West Bengal

Address:	400 059
Website:	www.oneassist.in

As Per their last email dated[protected], they had asked following document
1. Replacement Letter : Upload the SIM baring form with respective persons name with sign or send on email of pratik.[protected]@oneassist.in
2. Additional Document2 : Upload the Image govt. id proof of SIM owner with letter stating why the sim is provided to customer with sign and Govt. ID proof, which i had send to their said email id to pratik.[protected]@oneassist.in within the time period dated[protected]. After submitting all the required document they are not approving my Theft Claim.

Kindly do the needful & oblidge.

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Aug 27, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

Jun 29, 2017

Updated by sachin@545254 Respected Sir/Madam,

My Service Request number 1933330 Theft Claim which i made in your company and provided all the desired document to your company. I had called many times in your customer care and even mailed you many time in your [protected]@oneassist.in . But all are in vain.

Warm Regards,
Sachin Agarwal.
[protected]

Jul 02, 2017

Updated by sachin@545254 Respected Sir/Madam,

They have till now not approved my theft claim. Kindly help me in this regards.

Warm Regards,
Sachin Agarwal.
[protected]

Verified Support

Jul 03, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sachin,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Sagar

Team OneAssist

Verified Support

Jul 03, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sachin,

Greetings from OneAssist..!

We've shared the status over the call. Hope your query was addressed.

Regards

Sagar

Team OneAssist

Jul 03, 2017

Updated by sachin@545254 Respected Sir,

No positive response from your end.

Warm Regards,
Sachin Agarwal.

Jul 09, 2017

Updated by sachin@545254 Respected Sir,

No positive response from your end.

Warm Regards,
Sachin Agarwal.

Jul 21, 2017

Updated by sachin@545254 They had not approved my claim till now.

Verified Support

Jul 25, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sachin,

Greetings from OneAssist..!

We hope your query was resolved.

Regards

Sagar

Team OneAssist

Jul 25, 2017

Updated by sachin@545254 My query is not addressed . Kindly approve my claim.

[Resolved] OneAssist Consumer Solutions — Not Approving My Theft Claim

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