[Resolved] OneAssist Consumer Solutions — Not approving the claim with the service center | |||||
I have given my "Redmi note 3" mobile for repare 20 days back...Few days back I received the email that my claim has been approved...And I was given the address and contact number of the service center where my mobile was...I have contacted the service center they are saying that my claim has been declined because there was no response from your end...they said that they are having the spare parts now and if they get approval from your end the repair will be completed in one hour...And I even contacted the xiaomi customer care they are claiming that they have not received payment yet...why are you taking soo time I didn't expected this service from your end even after approval of claim you are not responding to the service center... Kindly approve it with the mi service center...No one is responding from your end even the service center has spare parts available...You are not approving with them you are not responding to any queries Name -INUGANTI RAJESH [protected]@gmail.Com Dob[protected] Phone no-[protected] Was this information helpful? | |||||
Apr 9, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Feb 19, 2017 Updated by Inuganti Dheeraj I got the call from [protected] saying that my mobile won't get repaired and they will transfer the money...And he asked about the card number and otp and everything...on continuous asking who is this he hanged up the call and answering again if you can take action against this spam caller Verified Support Feb 20, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Inuganti, Greetings from OneAssist..! We regret for the inconvenience caused to you. We have forwarded your details to our team and they will get in touch with you shortly with a resolution. Regards Deepali Team OneAssist Verified Support Mar 03, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Inuganti, Greetings from OneAssist..! We tried calling you but couldn't connect. Please provide us an alternate number so that we can call you. We have received the due date of 14th March 2017 for your claim from service center, your handset will be delivered post 48 working hours after receiving the handset from the service center. Provided due date was given by authorized service center which was intimated to you from OneAssist. Note: - Due date from the service center may change depending on the parts availability of the handset. Regards Deepali Team OneAssist | |||||
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