[Resolved]  OneAssist Consumer Solutions — Not getting payment link since 17 days and handset to

Address:411052

Hello

Unfortunately i bought your insurance for my MI Max Handset.

On 3rd January 2017 i got one mail on [protected]@gmail.com that within some days il get one link where i need to put money.Now today is 19th Jan 2017 still i haven't receive any link for uploading money also i called up 3rd time to your customer care executive for the same.On 1st call one useless and ediot lady was very arrogant n fool, she spoke very rudely and as per her i was suppose to get link by end off the days.after that i wait for 3 days more for the same, i haven't receive any link yet.Again i called on same number i spoke with one lady then she transfer that call to her senior, as per that great guy i waited 48 hrs more for the link.now its been more 12 hrs i haven't receive any kind off link also not even receive any apology call from your bloody people..This is very very dis-pointing thing you people give wrong and fake committeemen to your customer where we are paying you.Also as per your policy within 20 days you people deliver the handset now its been more than 20 days i havent receive any link infant i am nt asking your delivery also..This is very very pathetic service and very poor thing you people dont care about your customer time.Again your customer care person disconnect the call and now i am not able to call from my mobile number.

I need proper clarification on this and need my handset delivery asap. Arrnage your call asap
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Feb 20, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Jan 19, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Mr Raskar,

Greetings from OneAssist...!

You should have received a link on your email for making the payment. We would advise you to check your inbox ones. If you cannot find the email, please reach us at [protected]@oneassist.in or[protected].

We have also arranged a call from our relevant team and you should received it shortly.

Regards

Team OneAssist
Verified Support
Jan 20, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Mr Raskar,

Greetings from OneAssist...!

As per your telephonic conversation with our customer care executive, we have arranged for the excess payment link to be sent on your registered email id. We would request you to check your inbox and kindly make the needful payment.

Should you require any further assistance, call us on[protected] or write to us on [protected]@oneassist.in.

Regards,

Team OneAssist
Verified Support
Mar 16, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Mr Raskar,

Greetings from OneAssist...!

We have delivered your handset back to you on 13th Feb 2017. We are glad that we OneAssisted you. We'd love to hear from you http://bit.ly/OneAssisted

Should you require any further assistance, call us on[protected] or write to us on [protected]@oneassist.in.

Regards,

Deepali

Team OneAssist
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