[Resolved]  OneAssist Consumer Solutions — not sending the pending payment for the approved amount for theft claim

Address:Fazilka, Punjab, 152123

My relation no. 624711
Mob. No. [protected]

My theft claim for my galaxy note 8 had been approved on 5th of sep 2018 for the amount of rs. 36, 907 and on 6th of sept i had sent my original documents to oneassist claim department which had been delivered to them on 10th sep 2018.

On 14 sep 2018 they had processed my payment and on 18 sep 2018 amount received to me is rs. 17, 830. As the approved amount is rs. 36, 907

Customer care told me to mail the bank statement to [protected]@oneassist.in and i have mailed them on 18 sep 2018 the detailed bank account statement with reference no. Of my mail is 3560815. They told me to wait till 22 sep.

Till today got no response and also when i call them they still ask me again and again to mail the detailed statement
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Sep 28, 2018
Complaint marked as Resolved 
Not yet resolved ... sometimes they say payment has been processed on 22 then they were saying that payment is being processed om 24 and today I called them they told they are waiting for the concerned team to reply and no payment has been processed sate 28/09/2018 ... no solution to my problem
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Sep 24, 2018
OneAssist Consumer Solutions Customer Care's response
Dear Raghav,

We regret the inconvenience caused. We have forwarded your case to the concerned team. Please allow us sometime to investigate on your case and revert you at the earliest.

Regards,

Devendra,

OneAssist, Social Media Team.
Verified Support
Sep 24, 2018
OneAssist Consumer Solutions Customer Care's response
Dear Raghav,

Please be informed, your case is been handles by escalation manager Sundaram. So he will get in touch with you regarding the updates.

Regards,

Devendra,

OneAssist, Social Media Team.
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