[Resolved] OneAssist Consumer Solutions — one assist - cancellation and refund

Akash Raj Srivastava

from Mumbai, Maharashtra

Address:

411057

I received a message from ICICI bank that amount of Rs. 1399 has been debited from my account for OneAssist mumbai in without my approval and knowledge.

I am giving the details of the transaction, please refund the amount asap and cancel my oneassist subscription from now onwards.

Name :- Akash Raj
Bank :- ICICI Bank
Reference number :- 74332747224722347227943
Relationship number :- 1200990
Date of deduction :- 11/08/2017

Please do the needful.

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Aug 17, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2018

OneAssist Consumer Solutions Customer Care's response Dear Akash,

Greetings from OneAssist,

We are sorry for the trouble caused to you,

As requested by you we have initiated your cancellation process vide service request number 3350618. As per the policy you are not entitled for any refund as the deduction had happened in August 2017 and as per our conditions the complaint should be registered within 30 days. However, we ensure you that no more deduction will take place henceforth.

For any further assistance you may mail us at [protected]@oneassist.in

Thank you,

Regards,

Sophia,

Team OneAssist.