[Resolved] OneAssist Consumer Solutions — one assist charged me for a service i never opted for | |
I just got my first credit card from hdfc bank and during verification of the card i refused to take the oneassist plan. I have sill been charged rs.1399 from my new credit card for a service (Oneassist) i did not opt for. On calling the oneassist customer service, they offered a discount and not a refund! I need a total refund of rs.1399 and cancellation of the oneassist service that i've been pushed into for no reason. Name: siddharth sharma Relationship number: 3157938 Was this information helpful? | |
Jan 9, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Dec 04, 2017 OneAssist Consumer Solutions Customer Care's response Dear CustomerGreetings from OneAssist...! We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2621451 & the refund will get processed in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Sagar (Team OneAssist) | |
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
I request you to share your Card number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.
-Manoj
HDFC Bank Customer Assistance