[Resolved] OneAssist Consumer Solutions — one assist plan deactivate

Lovely A P Gujjar

from Amroha, Uttar Pradesh

Address:

Saharanpur, Uttar Pradesh, 247001

I am not signed or accept any sheme on buying hdfc credit card. But you active one assist plan to my credit card without my knowledge. I am already deactivated one asist plan by massage (Stop oa) now my credit card account balance is automatically 1399 reduced. So you will re-access the reduced amount and otherwise i will go to consumer court.
Relationship nbr: 3300774

My hdfc credit card last 4 digits:4820.
E-mail id: [protected]@gmail.com

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Feb 7, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Dec 23, 2017

Updated by Lovely A P Gujjar I am not signed or accept any sheme on buying credit card. I am already deactivated one asist plan by send massage STOP OA to [protected].But you active one assist plan to my credit card without my knowledge. Now my credit card account balance is automatically reduced 1399. So you will re-access the reduced amount and otherwise i will go to consumer court.
Relationship

My hdfc credit card last 4 digits:4820
Registered email id: [protected]@gmail.com
Mobile nbr: [protected]

Verified Support

Dec 26, 2017

OneAssist Consumer Solutions Customer Care's response Dear Anuj,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brijesh

Team OneAssist.

Verified Support

Dec 26, 2017

OneAssist Consumer Solutions Customer Care's response Dear Anuj,

As discussed over the call, we are cancelling your membership and refunding the amount. Please allow us some time for the same.

Regards,

Brijesh

Team OneAssist.