[Resolved] OneAssist Consumer Solutions — Phone is not received yet | |||||
My complain no 1811701, with one assist (Insurance company) My phone has not been received yet, its being 2 month now still no status, plz give my phone back and stop harassing us. They just say one thing, keep patience you will get ur phone next week and that next week haven't yet came. I have raised complain in feb end, and earlier they told pick up will be done in 3-4 working dates and they did in 20 days. And they said you will get your handset in 20 working days, and its being more than 45 working days still i ahvnt received my phone. They told me it is with insurance company to get approval and after approval you will get in 2-3 days. And its being more than week after insurance company approval and still i called them told and they said you will mostly next week. They are harassing each and every day. I told them if you can't repair then just give it back but atlas give it back, its a fraud company made mistake by trusting them. Please help to get back my phone Was this information helpful? | |||||
Jun 12, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support May 02, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Jain, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support May 04, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Jain, Greetings from OneAssist..! We have shared the status over the call. Your handset is repaired and it will be delivered to you soon. We appreciate your patience in the interim. Regards, Deepika Team OneAssist Verified Support May 11, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Jain, Greetings from OneAssist..! Our team was trying to reach you in order to confirm if the repaired handset delivered to you in working fine however, your call was busy. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Deepali Team OneAssist | |||||
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