[Resolved]  OneAssist Consumer Solutions — Phone not returned since more than 60 days

Address:	Mumbai City, Maharashtra
Website:	www.oneassist.in

The worst service of any company i've used so far. I filed for a claim of my redmi note 3 (Silver, 32gb) on march 4th 2017. My phone was picked up for service many days later and my claim failed on 4th of april stating the reason as claim not required because customer is underage. I was ok with it and, waited for the return of my phone for a week. When it did'nt come i called the customer service and they assured me that i will recieve an update from their team in 48hrs and my phone will be returned. I did'nt recieve any updates for 4 days. So, i called customer care again, same answer. It's 25th may 2017 that i am writing this complaint and've called them more than 15 times. I get the same answer everytime, you will get an update in 24-48hrs. And i have'nt got a single update yet. It is mentally harassing and i feel helpless. I am starting to believe (After reading other complaints on this site) that this company is made for stealing phone from clients.
Relationship no.872892
Membership id-[protected]
Service request no.1817376