[Resolved]  OneAssist Consumer Solutions — pickup done after a month and no courtesy handset

Address:Mumbai City, Maharashtra, 403401

I have made a claim sr#2250717 on aug 18th but the pickup doe on 14th september and they promised for a courtesy handset, it was also not delivered.

I made several calls and emails but no response, every time the call center people will escalate your case but nothing will happen at the end

They have violated all policies and i am going to file a prl
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Oct 24, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Customer,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Sagar

Team OneAssist
Sep 22, 2017
Updated by Nijin Mambrol
I am planing to meet an advocate by tomorrow any solution provided after that will be void, FYI
Verified Support
Sep 22, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Customer,

Greetings from OneAssist..!

We have processed the BER amount and Courtesy handset has also been processed.

Regards

Sagar

Team OneAssist.
Sep 24, 2017
Updated by Nijin Mambrol
There is no BER amount for claim sr#2250717, and till date the courtesy handset is not delivered, Its almost the month over after raising the claim
Sep 26, 2017
Updated by Nijin Mambrol
There is no update till date, such a fraud company
Their customer care told mistakenly they closed the case of courtesy handset they will escalate the case every time but no solution
Nov 14, 2017
Updated by Nijin Mambrol
Still the Phone/ Courtesy handset was not delivered
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