[Resolved] OneAssist Consumer Solutions — product cancellation/auto renewal

rajeshmspl

from Mumbai, Maharashtra

Address:

400101

Hdfc promoted tge one assist be taken last year. I had specified it shall not be auto renewed. But to my surprise received mail that it will be automatically renewed. When i contacted hdfc they simply say that they have nothing to do. Oneassist customer care is pathetic and they never respond. I had the tailing content mail to one assist but no acknowledgement or confirmation of the plan being terminated. I will be forced to take a hard step in the event money being charged yo my account.

Dear sir,

My membership id [protected] is getting expired on 02 may 2018 and i do not require further renewal.

I had contacted the customer care and invariably when it is getting transferred to cancellation department it gets disconnected for reason not known.

Kindly cancel.

Thanks and best regards

Rajesh kumar

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Jun 2, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3106178 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Riddhi

Team OneAssist