[Resolved] OneAssist Consumer Solutions Pvt. Ltd — activating one assist without my permission and charging inr 1399/- | |||||
Date:16.01.2018 I received the credit card on 16.01.18 from kotak mahindra bank but the same day before opening the card i received the message from oneassist consumer solutions pvt. Ltd stating inr 1399/- has been deducted from my credit card, at that time i didn't even know my credit card credentials but how can they charge 1399/- all of a sudden? Oneassist consumer solutions pvt. Ltd has charged me inr 1399/- from my credit card by activating their services which i did not ask for. I called one assist customer support but they said "it is already activated, we can not refund the full amount" which is not acceptable. I did not receive any calls from their end before activating this service. Resolution: i spent more than inr 50/- for contacting the bank to take the details of this fraud and i have spent one hour in this so for that i demand 1399/- deduction amount from my credit card + 50/- + 20000 for the inconvenience caused so one assist should pay inr 21, 449/- Was this information helpful? | |||||
Feb 19, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jan 19, 2018 OneAssist Consumer Solutions Customer Care's response Dear Akshay, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you. Your plan has already been cancelled vide Service Request number 2780171 and the refund has been initiated. It will be credited to your bank/card account in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Brijesh Team OneAssist. | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
I don't need any plan, request you to please deactivate and refund my money asap.
Date of Incident- 27th Dec, 2017
Relationship No.- 3426489