[Resolved] OneAssist Consumer Solutions — regarding cancellation of my membership | |||
One assist plan — cancellation and refund (Hdfc credit card no *5578) I took hdfc credit card on 2016 and one assist plan given to me. Now next year when my plan auto renew and money deducted from my credit card i contact them and told to cancel the plan but they didn't do that after confirming. Every year they renew my plan without my permission and without informing me in any manner. I m continuously calling to one assist, but they did not cancelling the service not refund the amount. I want to file case against this fraud company. Please help me deactivating my membership and refund my money asap Was this information helpful? | |||
Dec 29, 2019 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Nov 19, 2019 OneAssist Consumer Solutions Customer Care's response Dear Customer, Greetings from OneAssist!!! We regret any inconvenience caused to you. We are unable to locate your account using the last four digits of the credit card. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in. Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund. Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query. Looking forward to hear from you. Regards Team OneAssist Verified Support Nov 26, 2019 OneAssist Consumer Solutions Customer Care's response Dear Customer, Greetings from OneAssist!!! We regret any inconvenience caused to you. As informed earlier, we are unable to locate your account using the last four digits of the credit card. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in. Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund. Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query. Looking forward to hear from you. Regards Team OneAssist | |||
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+91 80 8033 3333 [Customer Service]
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707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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