[Resolved]  OneAssist Consumer Solutions — regarding claim

Address:Mumbai City, Maharashtra, 400019
Website:Oneassist.in

My name is sunil naidu, i purchased mobile total protection for your company, my membership id is [protected], my device is vivo v9,
When i purchased your insurance, i was told by the promoter that i can get 2 claims in a year, as i successfully claimed at first attempt, now my device got into accidential damage, as i try to claim second time with the service id :- 3776103, i got an reply from your customer care that claim couldnt be complete as they are third party and company is not approving, but at the time of purchase they provided me irrevelant information about the terms of the insurance, as the first claim was the same accidental damage and it was succesfully claimed, i request you to look over the matter and revert back as soon as possible
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Jan 18, 2019
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Dec 13, 2018
OneAssist Consumer Solutions Customer Care's response
Dear Sunil,

We regret the inconvenience caused. Request you to allow us sometime to investigate on your case and revert you back at the earliest.

Regards,

Devendra,

OneAssist, Social Media Team.
Verified Support
Dec 13, 2018
OneAssist Consumer Solutions Customer Care's response
Dear Sunil,

Please be informed, mail has been sent to you by the escalation team. Request you to revert on the same. So that, we can assist you further in your case.

Regards,

Devendra,

OneAssist, Social Media Team.
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