[Resolved] OneAssist Consumer Solutions — rejected claim for damaged screen of handset | |
I have purchased Redmi Note 4 with 1000rs protection plan which is provided by oneassist. when I was listening music my phone was just fallen down from my hand by mistake and screen was cracked. So i raised claim to oneassist with proper documents in mentioned criteria of claim after 2 week of time wast the insurance company rejected my claim mentioning that "THE SUBJECT CLAIM IS NOT ADMISSIBLE UNDER EXCLUSION 10 - Loss or damage caused by wilful negligence, Improper handling (No proper care of handset has been taken by insured to safeguard the property)". What the hell then why I buy this protection plan what the s* is this... Was this information helpful? | |
Dec 19, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Nov 17, 2017 OneAssist Consumer Solutions Customer Care's response Dear CustomerGreetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. Your claim was rejected based on the description provided by you. The insurance company rejected your claim. Regards Sagar Team OneAssist | |
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