[Resolved]  OneAssist Consumer Solutions — rejection of claims

Address:

Durg, Chhattisgarh, 490023

Dear sir/madam
I wish to file a grievance.
I have bought an insurance policy for my mobile phone. The insurer is
Oneassist consumer solutions pvt. Ltd. 707-709, acme plaza, andheri – kurla road, andheri (E), mumbai – 400 059
I purchased the policy on 5/06/2017 online from their website.
The premium charged was more than 10% of phone’s total cost
The policy covers accidental and liquid damage for my redmi 3s mobile phone for one year.
I made claim request on 25/10/2017 (Service request number 2482588) to the insurer in the online portal as there was liquid damage in my phone.in my complaint i wrote that my phone’s screen is blurred since 15/10/2017. My claim was repudiated by the company and the reason they gave is that i had to raise the claim request within 48 hours.
My phone had been functional so i had been using it and didn’t register claim immediately. And i only told them that phone’s screen blurred (Patched) since 15/10/2017. They repudiated the claim citing the reason as claim was not registered within 48 hours. There is no such delay on my part. The phone is functional so i didn’t complain immediately. I waited till i was free to file a complaint. I made the claim on 25/10/2017 (Service request number 2482588) and it was repudiated. And now my account in the company’s online portal has been locked
Kindly do the needful.
Also, at the time of buying policy, i was promised a promo code which would give me 10 % discount on buying products on e-commerce websites. No such promo code was given after buying the policy.
My insurance plan policy details are as under:
Insured name : upendra chaurasiya
Oneassist relationship number : 2184593
Oneassist membership id : [protected]
Plan name : ma damage protection 5k-10k
Validity : 05/06/2017 to 04/06/2018
Sum insured of device : ₹ 6999.0
Registered mobile no. : [protected]