[Resolved] OneAssist Consumer Solutions — renewal even after cancellation request

Sanjita Chatterjee

from Mumbai, Maharashtra

Address:

410206

I had placed a cancellation request on Monday. The person on live chat had sent me an email also for the cancellation being processed.
Today I recieved a call to confirm the cancellation of the services. I told the lady on the phone to cancel the services and not to proceed with the renewal. Still 1899 was deducted. I WANT THE MONEY TO BE REFUNDED TO THE EARLIEST. The membership number is [protected].

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Oct 2, 2019

Complaint marked as Resolved

The problem has been resolved and the money deducted has been refunded.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Sanjita,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist