[Resolved] OneAssist Consumer Solutions — rs. 1899 amount debited from my hdfc credit card

Jayashankar Al

from Chennai, Tamil Nadu

Address:

bangalore, Bangalore, Karnataka

I don't get any call or access to activate this one assist membership.. But they are automatically debited my hdfc credit card account rs ₹1299 without my knowledge. I am already call to one assist customer care service.. Regarding that my cancellation of one assist membership.. And immediately refund my debit amount.₹1299.

Don't activate this type of subscription in future.. With out my knowledge..
Otherwise i will cancel my account in hdfc bank account..

Name: jayashankara a l
Credit card ending: 1703
Mobile no: [protected]
Mail id: [protected]@gmail.com

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Oct 14, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2019

OneAssist Consumer Solutions Customer Care's response Dear Jayashankara,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist