[Resolved] OneAssist Consumer Solutions — rs.1399/- debited in my credit card of kotak mahindra bank.

gnanapiran

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 6000126
Website:	Oneassist solutions

I have applied for a credit card of kotak mahindra bank and i had received the same first week of november2017. On 13th november 2017, i received an sms to my mobile no. (I. E)."transaction of rs, 1399 has been made on kotak credit card xx1255 on 13nov. On one assist."

The above mentioned one assist solutions company has debited my credit card account without giving any information. I am not given any request and any confirmation from my end.

Further, i don't want any assistance from the above referred company.

Hence i request you to refund the amount rs.1, 399/- to my credit card account, immediately.

My credit card no. [protected]

Regards,

G. Gnanapiran

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Dec 19, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2563199 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

Nov 22, 2017

Updated by gnanapiran I thank you for the cancellation of the plan as per the service reqest no.2563199 dt.16.11.2017 and refund the amount of Rs.1, 399/- to my credit card a/c. On 20.11.2017. Once again thank you and Kodak Mahindra Bank for the immediate responce in this regard. - Gnanapiran.G.