[Resolved] Oneassist Consumer Solutions — transaction without my concern

 
1 Review
Chennai, Tamil Nadu, India
 Raghav Kasthurirangan on Feb 14, 2020
Hi,

This is raghav k. My hdfc credit card is charged with oneassist without my concern. Last year also i faced the same issue and again this time (14/02/2020) same thing is happening. I do not want oneassist service. My credit card xxxx-xxxx-xxxx-4841 is charged for renewal. My customer id is 50735633. I need refund for this and cancel oneassist service immediately.

transaction without my concern
Complaint marked as Resolved Mar 22, 2020

Complaint Status


[Feb 14, 2020] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Updated by Raghav Kasthurirangan, Feb 14, 2020
I have been charged Rs.1399 on 12/02/2020 under the name ONE ASSIST MFEE

transaction without my concern
Verified Support
OneAssist Consumer Solutions Customer Care's response, Feb 17, 2020
Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account using the customer ID given by you. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist
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    Oneassist Consumer Solutions - transaction without my concern