[Resolved] OneAssist Consumer Solutions — unauthorized activation of one assist plan | |||
I received an sms on my mobile number xxxxx21223 from one assist on 20.01.2018 at 5.40 pm informing me about upgradation of some plan to enhanced wa power single plan as per my request. Further, i received an sms from icici bank that an amount of inr 1, 399.00 was charged on 20.01.2018 at 18:00:35 hrs from my icici bank credit card xxxx4001. However, the transaction was executed without my consent/permission and i didn't request for any upgrade/renewal of any plan with oneassist. This kind of activity amounts to fraud by the company. Therefore i ask you to refund the entire amount without delay and deactive all plans in my name immediately. Krishanu mahanta Relationship no. 1646512 Was this information helpful? | |||
Feb 28, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jan 22, 2018 OneAssist Consumer Solutions Customer Care's response Dear CustomerGreetings from OneAssist...! We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2792677 & the refund will get processed in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Sagar (Team OneAssist) | |||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4q6dm) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team