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OneAssist Consumer Solutions — Unauthorized amount diduction

Hi, i received a message that rs-1399/- has been debited from my credit card to one assist plan without my confirmation why are charge add this service. I do not need any such services and request you to kindly cancel the service and refund the amount in my account.
Transaction of rs 1399 has been made on kotak credit card xx7596 on 29 jun at one assist consumer sol. Available limit 8250.76

Unauthorized amount diduction

Complaint Status


[Jul 02, 2020] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Updated by Surabhi singh baghel Jul 02, 2020
Please deactivate and refund my money asap
Name -surabhi singh baghel
Date of incident-29/06/2020
Kotak credit card no.-xx7596
Mobile no.[protected]
Mail id - [protected]@gmail.com

Verified Support
OneAssist Consumer Solutions Customer Care's response Jul 03, 2020
Dear Surabhi,
We regret the inconvenience caused. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this - Nitesh, Team OneAssist.
Updated by Surabhi singh baghel Jul 07, 2020
I don't have membership but this is my rejister mobile no.[protected]
Updated by Surabhi singh baghel Jul 07, 2020
Name -surabhi singh baghel
Date of incident-29/06/2020
Kotak credit card no.-xx7596
Mobile no.[protected]
Mail id - [protected]@gmail.com
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