[Resolved] Oneassist Consumer Solutions — unauthorized charge

 
1 Review
 gopi krishna adusumalli on Sep 13, 2017
Hello there

A amount of rs.1399/- deducted from kotak credit card to one assist plan without my permission..
I also got a mail from one assist team. I dont even know the company and this kind of unsolicited charging of my credit card and use of my card by the company is really not acceptable and its fraudelent

Please deactivate and refund my money asap

Date of incident :08/09/2017
Kotak credit card no. Xxxx xxxx xxxx 2529
Oneassist relationship no.: 2666082
Plan : power plan
Mobile no:_ [protected]
Mail id:- gopikrishna. Adu@gmail.com

Regards

Gopi krishna
Complaint marked as Resolved Oct 28, 2017

Complaint Status


[Sep 13, 2017] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
OneAssist Consumer Solutions Customer Care's response, Sep 14, 2017
Dear Gopi Krishna,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2346992.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

Regards,

Deepali

Team OneAssist
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