[Resolved] OneAssist Consumer Solutions — unauthorized charge on hdfc credit card - cancellation of one assist membership

Rohit_Kapoor

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110045

I am an HDFC bank credit card holder. My credit card ending with 2158 was auto debited Rs 1899/- for renewal of One Assist membership without my consent and any prior intimation. I am not interested in this service and don't want this membership anymore. Cancel the membership and refund this debited amount of Rs 1899/- ASAP.

Transaction Date: 19/07/2018
Transaction Description: ONE ASSIST MFEE
OneAssist Membership ID: [protected]
Name: Rohit Kapoor
Mobile No: [protected]
Credit Card Number Ending: 2158
Email ID- rohit.[protected]@gmail.com

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Aug 22, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

OneAssist Consumer Solutions Customer Care's response Dear Rohit,

Greetings from OneAssist,

We are sorry for the inconvenience caused.

As requested by you, we have initiated your cancellation process vide service request number -3371497. Your refund amount 1899/- will be credited to your account within 5 to 7 working days.

Thank you,

Regards,

Sophia,

Team OneAssist.