[Resolved] OneAssist Consumer Solutions — unauthorized renewal of my subscription | |||||
I got the text from oneassist team, that my subscription has been auto renewed and i instantly cancelled that one through the live chat option. After cancellation i got one mail form oneassist that my cancellation is under process.in the very next day i got the text from hdfc bank that my card has been debited for rs. 1899 against the renewal of oneassist membership. How you can debit my account when the cancellation request is already in process? Now can you please refund my money back to my account from where you debited it? I have raised this concern via email, and the reference number is -: 2682471 And you are very much aware of my account details as you are debiting money from it. Thanks, Ankur das One assist registered mobile number - [protected] Email - [protected]@hotmail.com Was this information helpful? | |||||
Jan 3, 2018 Complaint marked as Resolved It is a real hectic process to cancel the subscription. As they will call you at least 3 - 4 times, and will tell you same things for 20 minutes and will try to convince you. They will try to convince you with the some other offers, and every time continuously you have to say no. Don't lose your patience when they try to convince you, as they will frustrate you in every possible manner to get a yes from you. Just really PATHETIC.
And after doing all this, they will credit back the money within 7 - 15 working days.
So in a nutshell, its very easy to get into it, but extremely difficult to get out of it. So beware. OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Dec 21, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ankur, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you. As per your request, plan has been cancelled vide Service Request number 2683822 and the refund has been initiated. It will be credited to your bank/card account in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Brijesh Team OneAssist. | |||||
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