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[Resolved]  OneAssist Consumer Solutions — unauthorized transaction on credit card

The complaint is on behalf of my wife Neha Priya. She has not even received the credit card wnsing 6607 and 1399 rupees have been deducted on 31.01 at 1.35 PM. Who the hell authorised you to charge money on her credit card? What kind of company are you? I will file a police case against you.

Refund this to me asap!

please call me on [protected] to discuss.
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Complaint marked as Resolved Mar 13, 2019

Complaint Status


[Feb 01, 2019] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
OneAssist Consumer Solutions Customer Care's response Feb 04, 2019 Dear Aniket,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3937864. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.
Verified Support
OneAssist Consumer Solutions Customer Care's response Feb 04, 2019 Dear Aniket,

Greetings from OneAssist!

Apologies for the trouble caused to you. As requested by you, we have arranged a call back for you. Request you to be available when you receives the call from the relevant team.

Regards,

Devendra,

OneAssist, Social Media Team
Verified Support
OneAssist Consumer Solutions Customer Care's response Feb 05, 2019 Dear Aniket,

Greetings from OneAssist!

As per the telephonic conversation. Your membership cancellation is processed vide service request number 3937864. Your refund amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.
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    OneAssist Consumer Solutions
    Customer Care Service
    Customer satisfaction rating
    78%
    Complaints
    3715
    Pending
    210
    Resolved
    2846
    OneAssist Consumer Solutions Phone
    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
    OneAssist Consumer Solutions Address
    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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