[Resolved]  OneAssist Consumer Solutions — unprofessional behavior of oneassist team

Address:Udaipur, Rajasthan, 313002
Website:www.oneassist.in

I claimed for damage protection from oneassist on june 5, 2018 they picked my damaged device from my home and on june 9, 2018 it was delivered to them (Courier - ecom express, awb no.[protected].
After the time period of 3 days still, they have not taken a step ahead, when i call them they say "on our system, your device is still on pickup stage", really frustrated from this, after 3 days of delivery they do not have any clue about my device,
Service request no. 3220608

It is my request to them please be professional in your service and provide a clean service and experience to your customer
Please repair my device as soon as possible and send it back to me
Thank you
Was this information helpful?
No (0)
Yes (0)
Jul 14, 2018
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Jun 13, 2018
OneAssist Consumer Solutions Customer Care's response
Dear Anshul,

Greetings from OneAssist,

We would like to inform you that your device is safe with us and your claim is under IC approval. Do not worry.

If you have any further queries you may mail us [protected]@oneassist.in. We'll be happy to help.

Regards,

Deepali,

Team OneAssist.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OneAssist Consumer Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    77%
    Complaints
    4066
    Pending
    140
    Resolved
    3095
    OneAssist Consumer Solutions Phone
    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
    OneAssist Consumer Solutions Address
    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
    View all OneAssist Consumer Solutions contact information