[Resolved] OneAssist Consumer Solutions — unrepaired mobile delivered, unethical behaviour

bkarwasra

from Bengaluru, Karnataka

Address:	Mansa, Punjab, 151507
Website:	www.oneassist.in

Dear team

I have insurance service with payment of rs. 599 under membership id: [protected] and relationship no : 1365509 from one assist. 21 april 2017 sent a request for damage mobile that insured from your service under claim sr # 1930047. After submitting all document damaged device picked up on dt. 20/may 2017. But after all formalities and payment rs. 314.00 (6 june). June 13 i have received mail for that device is repaired and deliver soon. After 2-3 days i received my device but device is unrepaired condition. I have video recording of this moments. Your team re-lodge my complaint and commit that device picked within week and repair. But after one month no response from one assist. Due to your lazy service i bear a big loss and spent money for purchase new mobile for my daily need of business. Than who will pay my loss and harassment.
So do needful urgent.

Bharat kumar
[protected]

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Aug 27, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2017

OneAssist Consumer Solutions Customer Care's response Dear Bharat,

Greetings from OneAssist..!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you shortly for the same.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist.

Verified Support

Jul 25, 2017

OneAssist Consumer Solutions Customer Care's response Dear Bharat,

Greetings from OneAssist..!

As per the telephonic conversation, we cannot process the re pick-up as claim was rejected.

We hope your query was addressed.

Regards,

Brijesh

Team OneAssist