[Resolved]  OneAssist Consumer Solutions — unsatisfactory service

Address:	560100
Website:	www.oneassist.in

Hi,

My name is riddhiman singh and my registered mobile number is [protected].

I am really unhappy with the service that i got from one assist. Attached are the plan benefits that were promised.
Image1. Png

So i wanted to highlight some of the key benefits that weren’t fulfilled

1. Never got a dedicated claims relationship officer to help me go through the processes smoothly

2. Never received any temporary handset (Courtesy handset)

3. It is well over 12 days service guarantee that you guys claim to provide and i still haven’t received my phone

When i call customer care and ask about this 12 day service guarantee they say “sir, there is no such guarantee. We only provide phones as early as 15-25 days”

About the courtesy handset i didn’t even understand the reason that was thrown on me.

I am really upset about the quality of service and i want this to be escalated to the highest of authority.

Thank you
Riddhiman singh
Acca

Sent from my iphone