OnePlus India — case against oneplus : device missing from the box

Address:	Darjeeling, West Bengal, 734004
Website:	www.oneplus.in

I placed an order on oneplus india official website for the newly launched oneplus 6 device which was supposed to be a birthday gift for my daughter but when i got my package and tried to open it up, i could not find the device inside the phone box. I got only the charger, user manual, sim ejector tool and some documentations but no device.

My order number is : m[protected], order date : 14th july, 2018.

Upon further closely examining the package, i came to know that the package had been previously opened before i got it since the tear off area was already taken off from the below making it look like it wasnt opened.

I contacted the oneplus team about the issue and sent them all the photo evidence of the box after which i was told to wait for 24-48 hours and promised that my issue will be resolved in the given time frame.

I kept contacting them multiple times but the only response i got was to wait for 48 hours. After 48 hours, they asked me to wait for 7 more business days stating that they needed to investigate about the issue. But there was no response from them even after 7 days had passed.

After which, i got a call from the local bluedart delivery facility asking for the problem, i explained to them the whole story and they said that they would be forwarding the investigation report to oneplus the same day and i would be getting a solution soon. But even after 48 hours of bluedart submitting the report, oneplus team never responded to my issue. Whenever i gave them a call i received the same reply that my problem will be resolved in next 24-48 hours which never came.

Finally today i got a call from oneplus stating that they are not able to help me out because the investigations show that the phone was inside the box when it was delivered to me. I am really astonished with the behavior and kind of support they have.

I feel very disappointed and helpless at this point and i think that i have lost all my hard earned money without any fault of mine. If something can be done about this and i can get my money back, i will be very thankful to consumercomplaints, india.