OnePlus India — heating issue in my 7t.

Apurva Massey

Address:

E-201, SECTOR 1, SUNCITY, Ahmedabad, Gujarat, 380058

Oneplus claims that the device are meant to be used for gaming and temperature not increasing. It will stay cool. I brought my 7t few days back that even i talk over phone for few min it gets really hot, and specially in games. I checked the same thing in front of service center, and they found that when my device gets heated 4.5 degrees in just 5 min o[censored]sage. I got in touch with the higher management to raise a complaint and i asked for a new device. Which i got in next few days, not the same thing is happening again in new device but not to much as compared to the previous on. Still it gets heated. Can anyone help me that why it gets heated so much, as company says that it will not heat. I am using oneplus for the first time, and i am very disappointed. I was very much hapy with my iphone and my samsung s 10 plus, even that phone never gets heated.

Was this information helpful?

No (0)

Yes (0)

OnePlus India customer support has been notified about the posted complaint.

Jan 17, 2020

Updated by Apurva Massey I myself is a Pilot and I work with Emirates airlines, so i need to keep on working from one counry to another, hence i dont get much time to stay in India. But Trust me on this that I am very very disappointed after I purchased. The first model used to heat 4.5 degrees in 5 min (Customer technicians know that and I asked for the replacement. I even spoke with Bhagwan Sir regarding the same and he gave the approval for the replacement. Baterry is also a big isse that it drains soo fast, some time i have to charge then twice or thrice.
Now the issue is that this that the new phone is also getting heat, but not as compared with the first one, bit you can Feel the heat in your phone. Sir I am a captain, I really dont get much time to keep follow up and wait to collect the device. or else if you permit then can i use the exchange the model which of the same price, and if it is more costly then I will pay for extra amount. 7T phone is good but there are some loop[holes which spoils the charm of the phone. Hence I wil return my phone in your service center. I will be more than happy to get my refund so that I can get back to Samsung 11.
I never thought one plus will give such a bad experience, in both the ways first product and second is the staff members,

Jan 17, 2020

Updated by Apurva Massey Heating and battery drainage. First time ordered something for One Plus 7T. this are the device which gets heated a lot