[Resolved] OnePlus India — Not replaced my charger since more than 5 weeks. Only assurances given, no timelines given. | |||
Hi, I gave my OnePlus One charger (which is covered under warranty) for replacement at the OnePlus Pune service center on 7th Feb 2015. The job sheet No. of the same is: JS[protected]. Its been more than 5 weeks now. I have called the local service center and Customer care No's. many times. Only assurances are given of replacing the charger by next week, but, no concrete date is given. They are not taking any action to replace the charger. One guy committed to give the charger in 2 days, and then I didn't get it! Please take the appropriate action. Also attached job sheet copy. Pune service center details: ONEPLUS SERVICE CENTRE 14, Shivaji Nagar, Near Hotel Pride, behind LIC Building, Pune-411005 [protected]/07/08/09 Customer Care Details: [protected] support.[protected]@oneplus.net Complete mail thread here: JS[protected] No update on my OnePlus One charger replacement since 07Feb201 5 1 6 messages Sat, Feb 28, 201 5 at 1 1 :30 AM To: OnePlus One Service Center <support.[protected]@oneplus.net> Hi, I gave my OnePlus One charger for replacement at the Pune service center on 07Feb2015. Job sheet No.: JS[protected] There is no update since then. Its been more than 3 weeks now. I am not getting any satisfactory reply from either the Pune service center nor the main customer care helpline. This is not correct. Please provide me a concrete timeline by which I can collect the charger. I will track this on high priority and will take legal actions if required. Thanks and Regards, OnePlus Support India <support.[protected]@oneplus.net> Sat, Feb 28, 201 5 at 1 1 :31 AM ReplyTo: OnePlus Support India <support.[protected]@oneplus.net> To: ## Please type your reply above this line ## Your request (5876) has been received and is being reviewed by our support staff. To add additional comments, reply to this email. Feb 28, 1 1 :31 [Quoted text hidden] This email is a service from OnePlus Support India. Delivered by Zendesk. MessageId:7S23HSWS_54f1 59aaec99f_8853fcdc80cd32c798523_sprut csindia (OnePlus Support India) <support.[protected]@oneplus.net> Sat, Feb 28, 201 5 at 1 1 :37 AM ReplyTo: OnePlus Support India <support.[protected]@oneplus.net> To: ## Please type your reply above this line ## Your request (5876) has been updated. To add additional comments, reply to this email. cs-india (OnePlus Support India) Feb 28, 1 1 :37 Dear Thanks for contacting ONEPLUS Customer Support. Sorry for the inconvenience caused to you. I wish to inform you that the dispatching of parts need some time. Your patience will be appreciated. You could contact our Customer Support Hotline 01 20 -‐ 4970940 (Mon -‐ Sat: 9 AM -‐ 6 PM) for the number of Pune service center for more details. Any further question please do let me know. Best Regards! ONEPLUS Feb 28, 1 1 :31 Hi, [Quoted text hidden] This email is a service from OnePlus Support India. Delivered by Zendesk. MessageId:7S23HSWS_54f1 5b299de1 a_8853fcdc80cd32c81 48e8_sprut Sat, Feb 28, 201 5 at 1 1 :42 AM To: OnePlus Support India <support.[protected]@oneplus.net> Have you gone nuts. Didn't you read the mail completely. I already have the Pune service center No. details and I am not getting any proper reply from them. They are directing me to you and you are again directing me to them. samjha hai kya customer ko??? Give me a date! Thanks and Regards, [Quoted text hidden] csindia (OnePlus Support India) <support.[protected]@oneplus.net> Sat, Feb 28, 201 5 at 1 1 :50 AM ReplyTo: OnePlus Support India <support.[protected]@oneplus.net> To: ## Please type your reply above this line ## Your request (5876) has been updated. To add additional comments, reply to this email. cs-india (OnePlus Support India) Feb 28, 1 1 :50 Hi Thanks for reaching. I am so sorry for it.We are now working on solving the delay of spares. Once it 's solved, the executives in the service center would update you. I am so sorry again.We would take it on high priority. Thanks for your kind consideration. Best wishes ONEPLUS Feb 28, 1 1 :43 Have you gone nuts. Didn't you read the mail completely. I already have the Pune service center No. details and I am not getting any proper reply from them. They are directing me to you and you are again directing me to them. samjha hai kya customer ko??? Give me a date! Thanks and Regards, cs-india (OnePlus Support India) Feb 28, 1 1 :37 Dear Thanks for contacting ONEPLUS Customer Support. Sorry for the inconvenience caused to you. I wish to inform you that the dispatching of parts need some time. Your patience will be appreciated. You could contact our Customer Support Hotline 01 20 -‐ 4970940 (Mon -‐ Sat: 9 AM -‐ 6 PM) for the number of Pune service center for more details. Any further question please do let me know. Best Regards! ONEPLUS Feb 28, 1 1 :31 Hi, [Quoted text hidden] This email is a service from OnePlus Support India. Delivered by Zendesk. MessageId:7S23HSWS_54f1 5e1 88e386_41 433f9e49ccd[protected]_sprut Mon, Mar 2, 201 5 at 9:05 AM To: OnePlus Support India <support.[protected]@oneplus.net> Hi, As discussed in the call with the HCL guy, I have given my details to him on [protected]. As committed by you, please send a new US version charger to my address ASAP. Thanks and Regards, [Quoted text hidden] Sangeeta Verma (OnePlus Support India) <support.[protected]@oneplus.net> Mon, Mar 2, 201 5 at 1 :21 PM ReplyTo: OnePlus Support India <support.[protected]@oneplus.net> To: ## Please type your reply above this line ## Your request (5876) has been updated. To add additional comments, reply to this email. Sangeeta Verma (OnePlus Support India) Mar 2, 1 3:21 Hello Thank you for contacting ONEPLUS Customer Support. I wish to inform you that you need to submit you faulty charger at Service Center. Once you will submit, The new charger will be sent to you on your address in couple of days. Should you require any further information, please do let me know. Thanks Sangeeta Verma Mar 2, 09:06 Hi, As discussed in the call with the HCL guy, I have given my details to him on [protected]. As committed by you, please send a new US version charger to my address ASAP. Thanks and Regards, cs-india (OnePlus Support India) Feb 28, 1 1 :50 Hi Thanks for reaching. I am so sorry for it.We are now working on solving the delay of spares. Once it 's solved, the executives in the service center would update you. I am so sorry again.We would take it on high priority. Thanks for your kind consideration. Best wishes ONEPLUS Feb 28, 1 1 :43 Have you gone nuts. Didn't you read the mail completely. I already have the Pune service center No. details and I am not getting any proper reply from them. They are directing me to you and you are again directing me to them. samjha hai kya customer ko??? Give me a date! Thanks and Regards, cs-india (OnePlus Support India) Feb 28, 1 1 :37 Dear Thanks for contacting ONEPLUS Customer Support. Sorry for the inconvenience caused to you. I wish to inform you that the dispatching of parts need some time. Your patience will be appreciated. You could contact our Customer Support Hotline 01 20 -‐ 4970940 (Mon -‐ Sat: 9 AM -‐ 6 PM) for the number of Pune service center for more details. Any further question please do let me know. Best Regards! ONEPLUS Feb 28, 1 1 :31 Hi, [Quoted text hidden] This email is a service from OnePlus Support India. Delivered by Zendesk. MessageId:7S23HSWS_54f41 67abd4cc_44aa3f9bce4cd32c44745_sprut Mon, Mar 2, 201 5 at 1 :26 PM To: OnePlus One Service Center <support.[protected]@oneplus.net> Hi, Can't you read the complete mail thread or pretent that I am an . I have already submitted the charger on 7th Feb. Its been more than 3 weeks. Read the mail completely first and then reply. Don't fake things and do the work of Customer. [sent from my mobile device, please ignore typo] [Quoted text hidden] csindia02 (OnePlus Support India) <support.[protected]@oneplus.net> Mon, Mar 2, 201 5 at 1 :30 PM ReplyTo: OnePlus Support India <support.[protected]@oneplus.net> To: ## Please type your reply above this line ## Your request (5876) has been updated. To add additional comments, reply to this email. cs-india02 (OnePlus Support India) Mar 2, 1 3:30 Hi ， Thank you for contacting ONEPLUS Customer Support. And thanks for your support towards OnePlus. With the rapid development of our company, we shall become better and better. We also wish to inform you that we are working hard to resolve the issue related to spares and same is expected to be available soon. Request your patience and cooperation in the meanwhile. Thanks OnePlus Mar 2, 1 3:26 Hi, Can't you read the complete mail thread or pretent that I am an . I have already submitted the charger on 7th Feb. Its been more than 3 weeks. Read the mail completely first and then reply. Don't fake things and do the work of Customer. -- [sent from my mobile device, please ignore typo] Sangeeta Verma (OnePlus Support India) Mar 2, 1 3:21 Hello Thank you for contacting ONEPLUS Customer Support. I wish to inform you that you need to submit you faulty charger at Service Center. Once you will submit, The new charger will be sent to you on your address in couple of days. Should you require any further information, please do let me know. Thanks Sangeeta Verma Mar 2, 09:06 Hi, As discussed in the call with the HCL guy, I have given my details to him on [protected]. As committed by you, please send a new US version charger to my address ASAP. Thanks and Regards, cs-india (OnePlus Support India) Feb 28, 1 1 :50 Hi Thanks for reaching. I am so sorry for it.We are now working on solving the delay of spares. Once it 's solved, the executives in the service center would update you. I am so sorry again.We would take it on high priority. Thanks for your kind consideration. Best wishes ONEPLUS Feb 28, 1 1 :43 Have you gone nuts. Didn't you read the mail completely. I already have the Pune service center No. details and I am not getting any proper reply from them. They are directing me to you and you are again directing me to them. samjha hai kya customer ko??? Give me a date! Thanks and Regards, cs-india (OnePlus Support India) Feb 28, 1 1 :37 Dear Thanks for contacting ONEPLUS Customer Support. Sorry for the inconvenience caused to you. I wish to inform you that the dispatching of parts need some time. Your patience will be appreciated. You could contact our Customer Support Hotline 01 20 -‐ 4970940 (Mon -‐ Sat: 9 AM -‐ 6 PM) for the number of Pune service center for more details. Any further question please do let me know. Best Regards! ONEPLUS Feb 28, 1 1 :31 Hi, [Quoted text hidden] This email is a service from OnePlus Support India. Delivered by Zendesk. MessageId:7S23HSWS_54f41 885625a4_442d3f9bce4cd32c50624b_sprut Wed, Mar 4, 201 5 at 3:37 PM To: OnePlus One Service Center <support.[protected]@oneplus.net> Is there any update? Are you going to replace the charger or not? I have not received any courier yet. [sent from my mobile device, please ignore typo] [Quoted text hidden] Sangeeta Verma (OnePlus Support India) <support.[protected]@oneplus.net> Wed, Mar 4, 201 5 at 3:54 PM ReplyTo: OnePlus Support India <support.[protected]@oneplus.net> ## Please type your reply above this line ## Your request (5876) has been updated. To add additional comments, reply to this email. Sangeeta Verma (OnePlus Support India) Mar 4, 1 5:54 Hello Thank you for contacting ONEPLUS Customer Support. I apologize but we are yet to get a confirmation on the shipment delivery. I understand that you have already waited for long, still request you to be patient with us for some more time. Thanks Sangeeta Verma Mar 4, 1 5:38 Is there any update? Are you going to replace the charger or not? I have not received any courier yet. -- [sent from my mobile device, please ignore typo] cs-india02 (OnePlus Support India) Mar 2, 1 3:30 Hi Thank you for contacting ONEPLUS Customer Support. And thanks for your support towards OnePlus. With the rapid development of our company, we shall become better and better. We also wish to inform you that we are working hard to resolve the issue related to spares and same is expected to be available soon. Request your patience and cooperation in the meanwhile. Thanks OnePlus [Quoted text hidden] [Quoted text hidden] Thanks and Regards, cs-india (OnePlus Support India) Feb 28, 1 1 :50 Hi Thanks for reaching. I am so sorry for it.We are now working on solving the delay of spares. Once it 's solved, the executives in the service center would update you. I am so sorry again.We would take it on high priority. Thanks for your kind consideration. Best wishes ONEPLUS Feb 28, 1 1 :43 Have you gone nuts. Didn't you read the mail completely. I already have the Pune service center No. details and I am not getting any proper reply from them. They are directing me to you and you are again directing me to them. samjha hai kya customer ko??? Give me a date! Thanks and Regards, cs-india (OnePlus Support India) Feb 28, 1 1 :37 Dear Thanks for contacting ONEPLUS Customer Support. Sorry for the inconvenience caused to you. I wish to inform you that the dispatching of parts need some time. Your patience will be appreciated. You could contact our Customer Support Hotline 01 20 -‐ 4970940 (Mon -‐ Sat: 9 AM -‐ 6 PM) for the number of Pune service center for more details. Any further question please do let me know. Best Regards! ONEPLUS Feb 28, 1 1 :31 Hi, [Quoted text hidden] This email is a service from OnePlus Support India. Delivered by Zendesk. MessageId:7S23HSWS_54f6dd4f1 d25_6ff3fc200ccd31 c1 250760_sprut Mon, Mar 9, 201 5 at 8:28 AM To: OnePlus Support India <support.[protected]@oneplus.net> Its been more than 1 month now. No proper concrete reply. Only assurances given. Looks like I will have to go to the consumer court for not fulfilling the commitments. Thanks and Regards, [Quoted text hidden] OnePlus Support India <support.[protected]@oneplus.net> Mon, Mar 9, 201 5 at 8:30 AM ReplyTo: OnePlus Support India <support.[protected]@oneplus.net> To: ## Please type your reply above this line ## Your request (6849) has been received and is being reviewed by our support staff. To add additional comments, reply to this email. Mar 9, 08:29 This is a follow-up to your previous request #5876 "JS[protected] No update ..." Its been more than 1 month now. No proper concrete reply. Only assurances given. Looks like I will have to go to the consumer court for not fulfilling the commitments. Thanks and Regards, This email is a service from OnePlus Support India. Delivered by Zendesk. MessageId:NXXP1 7GF_54fd0cafdaf4c_39af3fbcf9ecd31 c1 63588_sprut Sangeeta Verma (OnePlus Support India) <support.[protected]@oneplus.net> Mon, Mar 9, 201 5 at 9:54 AM ReplyTo: OnePlus Support India <support.[protected]@oneplus.net> To: ## Please type your reply above this line ## Your request (6849) has been updated. To add additional comments, reply to this email. Sangeeta Verma (OnePlus Support India) Mar 9, 09:54 Hello Thank you for contacting ONEPLUS Customer Support. I deeply regret for the inconvenience caused and apologize for the same. However, we are experiencing delays with shipments and trying our best to arrange the same on priority. Service Center shall update you once the device is ready for pickup Thanks Sangeeta Verma Mar 9, 08:29 This is a follow-up to your previous request #5876 "JS[protected] No update ..." Its been more than 1 month now. No proper concrete reply. Only assurances given. Looks like I will have to go to the consumer court for not fulfilling the commitments. Thanks and Regards, This email is a service from OnePlus Support India. Delivered by Zendesk. MessageId:NXXP1 7GF_54fd206285f0b_975f3f9ad64cd3202373d3_sprut Fri, Mar 1 3, 201 5 at 9:48 AM To: OnePlus Support India <support.[protected]@oneplus.net> You are only giving assurances. Its been more then 5 weeks now that I have submitted my OPO charger at the service center. Why am I not getting any replacement??????? Thanks and Regards, [Quoted text hidden] Sangeeta Verma (OnePlus Support India) <support.[protected]@oneplus.net> Fri, Mar 1 3, 201 5 at 1 0:39 AM ReplyTo: OnePlus Support India <support.[protected]@oneplus.net> To: ## Please type your reply above this line ## Your request (6849) has been updated. To add additional comments, reply to this email. Sangeeta Verma (OnePlus Support India) Mar 1 3, 1 0:39 Hello Thank you for contacting ONEPLUS Customer Support. I understand your concern here and regret for the inconvenience and delay in providing the service. We are constantly in touch with the respective team for shipment and working had to make the availability on priority. So, Please allow some more time. Service Center shall update you once the device is ready for pickup. Thanks Sangeeta Verma Mar 1 3, 09:50 You are only giving assurances. Its been more then 5 weeks now that I have submitted my OPO charger at the service center. Why am I not getting any replacement??????? Thanks and Regards, Sangeeta Verma (OnePlus Support India) Mar 9, 09:54 Hello Thank you for contacting ONEPLUS Customer Support. I deeply regret for the inconvenience caused and apologize for the same. However, we are experiencing delays with shipments and trying our best to arrange the same on priority. Service Center shall update you once the device is ready for pickup Thanks Sangeeta Verma Mar 9, 08:29 This is a follow-up to your previous request #5876 "JS[protected] No update ..." Its been more than 1 month now. No proper concrete reply. Only assurances given. Looks like I will have to go to the consumer court for not fulfilling the commitments. Thanks and Regards, This email is a service from OnePlus Support India. Delivered by Zendesk. MessageId:NXXP1 7GF_550271 0eec0bb_9af03ff6748cd32c370387_sprut Was this information helpful? | |||
Complaint marked as Resolved
this complaint is a bit too long. I will raise another one which is a bit short and crisp. Please close this one and let me raise another one. Mar 15, 2015 Updated by vijayinani In Short:Hi, I gave my OnePlus One charger (which is covered under warranty) for replacement at the OnePlus Pune service center on 7th Feb 2015. The job sheet No. of the same is: JS[protected]. Its been more than 5 weeks now. I have called the local service center and Customer care No's. many times. Only assurances are given of replacing the charger by next week, but, no concrete date is given. They are not taking any action to replace the charger. One guy committed to give the charger in 2 days, and then I didn't get it! Please take the appropriate action. Also attached job sheet copy. Pune service center details: ONEPLUS SERVICE CENTRE 14, Shivaji Nagar, Near Hotel Pride, behind LIC Building, Pune[protected]/07/08/09 Customer Care Details:[protected] support.[protected]@oneplus.net.  | |||
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