OnePlus India — Oneplus one cell phone not working

Address:560100
Website:oneplus.net/in/support

OnePlus one, Cellphone is not connecting to the cellphone tower.

1. Cellphone all of a sudden stopped working (it was not connected to network), raised a complaint Complaint No 265076
2. I am asked to flash the cellphone, I do that around 7-8 hours wasted in calling and doing the steps I am told to do.
3. The customer service asks me to replace SIM's do that, it's not working for any SIM.
4. Raise another global complaint (610776), they ask me to flash the device, do that and waste another 5-10 hours. Phone still not working.
5. Submit the phone to B2X Mathahalli Bangalore, as I am told that is a service center for one plus.
6. After 4 days and repeated calls I am told to come to service center and collect the phone, the SIM is still not detected. But the service center says that it's working now, they put some other SIM and it's working.
7. They say they can't do anything further.
8. I try another 3 SIM cards from my friends the phone is still not working.
9. Today tried another SIM card, which I found was working. But the 3G or 2G or LTE (data) is not working.

Questions
My cellphone is still in warranty period, I expect one plus to give me replacement OR refunds. Tell me what will you do.

On internet I can see multiple users facing the same issue with the new OS (but in my case it's not the OS problem, because after upgrade the phone was working for 2 weeks and then suddenly stopped working), please let me know what warranty support would you give, refund or exchange?
Was this information helpful?
No (0)
Yes (0)
OnePlus India customer support has been notified about the posted complaint.
Complaint comments 

Comments

How I wasted my time on this issue, with the support team.
- Factory reset it (many many times) : Was told by the tech support on phone
- Removed the SIM card and put-it-back-in trick
- Put my SIM card onto another phone and had no mobile network problems on that phone
- Airplane Mode On>Turn off phone> Turn back on phone> Turn off Airplane mode
- Turned the Radio off and back on again
- Went to Settings>More>Mobile networks>Network operators>Airtel and it gives me "Cannot connect to this network, please try again later"
- I put my sim in another cellphone and it was working. Then I put another working sim from another phone to this one plus one device, and I saw the same issue (with a different network operator).
- Go to Phone and dial *#*#4636#*#* and choose Phone information. Set the Preferred Network Type to LTE/GSM auto (PRL). Turn off the radio and turn it on again. Go to the SMSC and click Refresh>> Update.
- In the Setting>About Phone> Status> SIM Status, it says,
"Network: Unknown"
Signal Strength: 0
Cellular network type: unknown
Cellular network state: Disconnected
- Submitted to the designated service center, they had to phone for 4 days and it still doesn't work.
Now, instead of fixing the issue a new request number is opened, why can't OnePlus fix the initial raised request numbers (this simply means I have to tell the whole story again to new set of executives).
This is with reference to your request number 265279.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OnePlus India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    3%
    Complaints
    1167
    Pending
    0
    Resolved
    38
    OnePlus India Phone
    +91 80 0852 2008
    OnePlus India Address
    Flat # 7 & 10, Upper Ground Floor, Devika Tower, Nehru Place, New Delhi, India - 110019
    View all OnePlus India contact information