OnePlus India — regarding experience with oneplus customer service | |||
I am compelled to write this due to the lack of service given to a customer. I have deposited my oneplus 3 for repairing on the 1st of january 2018. The display and the panel are supposed to be replaced, which was to take not more than 3-4 days. Its been 16 good days and to my disappointment i have been given false promises from the company and the authorised service centre. This unprofessional treatment was not expected from the company. The call centre claims to have escalated the issues to the higher department, but the issue still has not been resolved and i am only given assurances. Neither the call centre nor the service centre are ready to take any responsibility for the procurement of the required spare. I do not think the support nor the service staff are willing to resolve or at least give me an honest update regarding the spare. The phone was broken in an accident due to which i was unable to take a backup of specific data which i require. Because of which i am suffering losses on a daily basis. Was this information helpful? | |||
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OnePlus India customer support has been notified about the posted complaint. | |||
 1 Comment | |||
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The above is absolutely correct. To add to it, their "OnePlus Store" (We have one in Bangalore), is completely devoid of accessories, even screen guards for older phone. Every time a new phone is launched, all of the older phone accessories are discontinued apparently. One employee says "We don't have a screen guard for OnePlus 2, everyone is buying our latest model and replacing older phones". I have owned 3 different OnePlus phones, 6 if you include other members of my family. Completely turned off by their lack of customer service. Throwing this #€*& once it's a year old, there is no dearth of fine phones out in the market and as a paying customer I'd rather pick a company that doesn't annoy me as much.
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