OnePlus India — rejected mobile replacement by oneplus for battery burst

Address:sus-pashan road, baner, Pune, Maharashtra, 411045

Oneplus is denying replacement of mobile as my oneplus 6t's battery got burst and it is completely burnt from backside and display is completely broken. My wife got injuries on her leg due to glasses from the display we ware lucky to not have any human casualties. It is a complete security threat with oneplus mobile for using such faulty material for mobiles. I want oneplus to pay maximum for this issue. We have provided all the details with photo proofs, bills and injury photo's and they have denied the compensation. I am surprised such a big company blaming us for their faulty product. Mobile was in normal use when it started smoke coming from it with gas leak sound immediately we thrown device away and the it burst we ran away but it was too late to save from getting injury on leg due to glass coming from burst. Mobile is still in warranty period. Please help us to get the justice for this
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OnePlus India customer support has been notified about the posted complaint.
Dec 02, 2019
Updated by Pankaj S Surjuse
My complaint request ID with OnePlus is GJA41QF02K
Dec 07, 2019
Updated by Pankaj S Surjuse
No feedback from One Plus for this they are still denying the compansation
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