OnePlus India — Unprofessional incompetent Customer care services and resolution

Address:	Thane, Maharashtra, 400607
Website:	www.oneplusstore.in

Hello,
I have oneplus3, Recently my phone had an issue that it went dead suddenly. I visited the Exclusive Customer care located at Kurla west in Mumbai (Token No:8 on 06.02.2017). They bluntly told me that all your data will be lost and I have to sign that declaration. I denied and insisted that they must try to recover data at any cost, I also mentioned that they can charge me for data recovery if they want. Then after 30 min. I got my phone and they even did not told me that My phone was reset, all data lost also I got some Nougat update. I asked them to justify why they could not recover the data, and I asked them to produce the detail resolution analysis by the technician. and the comment from technician was "Problem in Motherboard, it was replaced"

I lost all the data, There is no external storage in this phone so I lost it all. I got some backup from Google but still a major loss in many contacts and other details from my recent Travel.

this is very disappointing, also they did not consulted me before changing the motherboard, They were only suggesting replacing the parts to other people who had some issue, and oneplus team simply repaces the part, not even trying to repair it. This means that after warranty expires, having oneplus is an expensive and costly matter. This must be changed and also data recovery practice must be introduced.